Select Page privacy policy


We may collect, hold and use some of your personal data and so here will provide more information about how this works.

Please read it carefully and ensure that you understand it.  If you do not agree with or accept any part of it please refrain from using the website immediately; your continuing use of our website will be seen as your acceptance of our arrangements and policy.

  1. Definitions and Interpretation

Meanings of phrases within this document:

Data –    Any information that a user of our services provides to us relating to any person who can be directly or indirectly identified from that information.

We/Us/Our – Ltd trading as FreeAgent247 of First Floor, Saggar House, Princes Drive, Worcester, WR1 2PG. Company Number 10979623

You/Your –  A user of our services

The Website –

  1. Company Information


FreeAgent247 is the trading name of Ltd of the above address and company number. We are a member of The Property Ombudsman Scheme (

If you have any questions about the website or the use of your data, please contact 07854217036 or


  1. Users Rights


As a user you have the following rights –

  • A right to be informed about our collection and use of personal information;
  • A right of access to the personal information we hold about you;
  • A right to rectification if any personal information we hold about you is inaccurate or incomplete;
  • A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
  • A right to restrict or prevent the processing of your personal information;
  • A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
  • A right to object to the use of your data for particular purposes.


  1. Data Collection


Except where you contact us directly through any of our contact options available on the Website we do not collect any personal data from you.

If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us.


  1. Panel of Solicitors


Should you have the requirements for us to recommend a solicitor we may pass on your details to any solicitors recommended to you.


  1. Recommended Mortgage Advisers


Should you have a requirement for us to recommend a Mortgage Advisor we may pass on your details to any one of our advisors. 


  1. Approved Contractors


Should the need arise that you or the property that you occupy require the services of one of our approved contractors, we may pass on your details in order that they can arrange a visit to the property and therefore carry out any works required. 


  1. Using Your Information


Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.

We will potentially –

  1. Reply to your email;
  2. Provide details of the properties requested, plus any others we think may interest you;

iii. Offer or provide you with the services requested, plus any others we think may interest you;



We will delete your personal information once your request has been met or the service has been provided, except where –

  1. You have expressed interest in receiving the details of properties we are offering, in which case we shall continue to hold your information in order to send you information on other properties that may interest you;
  2. You become a client or a buyer of a property;

iii. You require us to retain it for longer;

  1. We are required to retain it for longer for other legal reasons.

You have the right to withdraw your consent to us using your data and to request that we delete it.


  1. Accessing Your Data


You have a right to ask for a copy of any personal information we hold free of charge. Please contact 07854217036 or


  1. Changes to our Policies


We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time or in line with any changes in relevant legislation. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.


  1. Applicability


This Policy applies only to your use of this Website. The Website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.


  1. Complaints



If you have a complaint, please put this in writing by email via We will then acknowledge and respond in line with the timescales set out below. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Your Complaint:
Please address your written complaint to Gerard Smith, Company Director and Compliance Officer. Please include as much detail as possible, including dates, names of any members of staff you dealt with and where you are able to enclose/attach any supporting evidence.

Our Acknowledgement:
Your complaint will be acknowledged and we will start our in-house complaints process | Timescale: Within 3 working days of your complaint.

Our Investigation:
Your complaint will be investigated and we will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate | Timescale: Within 15 working days of your complaint.

The Property Ombudsman:
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge | Timescale: You must refer your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter.

The Property Ombudsman
Milford House
43-55 Milford Street
01722 333306

 based in WORCESTERSHIRe - covering the three counties + uk by request 

With locally based teams & agents in:

Worcester | Malvern | Droitwich Spa

City Centre, Kempsey, Warndon Villages, Lower Broadheath, Bevere, Fernhill Heath 

Privacy Policy

Striving to be #CarbonNeutral & Supporters of the Board Recycling Tariff Ltd Est. 2017 launched in 2018 |© [ Ltd] 2022 Co Reg no. 10979623 

Registered Office: First Floor, Sagger House, Princes Drive, Worcester, WR1 2PG

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