Privacy Policy

FreeAgent247.com Ltd is committed to protecting your privacy. This policy explains how we collect, use and protect personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last updated: 15 May 2026

1. Data controller

FreeAgent247.com Ltd is the data controller for personal data processed through this website and our property services.

2. Personal data we collect

Depending on your interaction with us, we may collect:

Identity and contact details (name, email, phone number, address).
Property details and transaction information.
Communication records from forms, phone, email, WhatsApp or social channels.
Technical data such as IP address, browser type and device information.
Marketing preferences and consent records.

3. Why we use your personal data (lawful bases)

To respond to enquiries and provide estate agency services (contract and legitimate interests).
To comply with legal obligations, including anti-money laundering checks.
To improve our services, website performance and customer experience (legitimate interests).
To send marketing communications where you have consented, or where otherwise permitted by law.

4. Who we share data with

We may share personal data only when necessary with:

Service providers that support our business and website operations.
Professional advisers and compliance providers.
Regulators, courts, law enforcement or government authorities where required.

We do not sell your personal data.

5. International transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or approved contractual clauses.

6. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including legal, regulatory, tax and accounting requirements.

7. Your rights under UK GDPR

You have rights to:

Access your personal data.
Request correction of inaccurate data.
Request erasure in certain circumstances.
Restrict or object to processing in certain circumstances.
Request data portability where applicable.
Withdraw consent at any time where processing is based on consent.

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies and tracking

We use cookies and similar technologies to improve your website experience and understand website usage. Please review our Cookies Policy for more details.

9. Automated decision-making

We do not carry out solely automated decision-making or profiling that has legal or similarly significant effects on you.

10. Contact and updates

If you have questions or wish to exercise your rights, contact us at hello@freeagent247.com. We may update this policy from time to time and will publish the latest version on this page.